At Ariat Boot Shop, we stand behind our premium footwear for hardworking customers like you – whether you’re a rancher, rodeo rider, construction professional, or everyday adventurer. We want you to be completely satisfied with your purchase of work boots, western boots, or casual shoes. If you’re not happy with your order, we’re here to help.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and packaging intact.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Customized or special order boots
  • Items marked as “final sale”
  • Products that show signs of wear or have been used

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate your return request within 15 days of delivery by emailing us at [email protected] with the subject line “Return Request” and include:
    • Your order number
    • The item(s) you wish to return
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for approval – Our customer service team will respond within 1-2 business days with return instructions.
  3. Package your items securely in the original packaging with all tags attached.
  4. Ship your return to our warehouse at:
    Ariat Boot Shop Returns
    3646 Dogwood Lane
    Tucson, US 85701
  5. Track your package – We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Shipping Options

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We offer two return shipping options:

  • Standard Return: Use DHL or FedEx (typically $12.95)
  • Economy Return: Use USPS or your preferred carrier

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation when your refund has been processed
  • Please allow 5-10 business days for the refund to appear on your credit card statement

Exchange Process

For exchanges (size or style changes):

  1. Follow the same return process above
  2. Clearly indicate in your email that you want an exchange and specify the new size/style
  3. We will ship your replacement item once we receive your return
  4. Standard shipping fees apply for exchanges unless the original shipment was free

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Ariat Boot Shop Customer Service, I would like to request a [refund/exchange] for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] – [Size] – [Color/Style] Reason for return: [Please specify] For exchanges, I would like: – [New Size] or [Alternative Product] Please let me know the next steps to complete this process. Thank you, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a free return shipping label and expedite your replacement

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring you get the perfect pair of boots for your hardworking lifestyle.

Ariat Boot Shop Customer Service
Email: [email protected]
Phone: [Insert Customer Service Phone Number]
Business Hours: Monday-Friday, 8am-5pm MST