Welcome to the Ariat Boot Shop FAQ page! We’re here to answer your questions about our premium footwear, shipping policies, returns, and more. Our boots are built for hardworking professionals, western enthusiasts, and everyday adventurers – and we want your shopping experience to be as reliable as our products.

Product Questions

What types of boots do you offer?
We specialize in four main categories of premium footwear:
  • Ankle Boots & Shorties – Perfect for everyday wear with superior comfort
  • Casual Shoes – Stylish yet durable options for daily activities
  • Western Boots – Authentic craftsmanship for riding and western lifestyle
  • Work Boots & Shoes – Engineered for tough worksites and demanding conditions
How do I choose the right size?
Our boots are true to size, but we recommend checking our detailed sizing chart for each product. If you’re between sizes or have specific fit requirements, consider sizing up for work boots (to accommodate thicker socks) or down for western boots (which tend to stretch with wear).
Are Ariat boots waterproof?
Many of our work boots and western styles feature waterproof construction – look for the “Waterproof” designation in product descriptions. Our casual and fashion styles typically offer water resistance rather than full waterproofing.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide with reliable carriers, excluding some Asian countries and remote areas. All international shipments originate from our warehouse in Tucson, Arizona.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
  • Free Shipping (orders over $50): 15-25 business days via EMS with tracking
All orders typically process within 1-2 business days before shipping.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. International customers may experience brief delays during customs clearance.
Will I need to pay customs fees?
International customers are responsible for any applicable duties, taxes, or customs fees. These vary by country – we recommend checking your local regulations before ordering. Ariat Boot Shop cannot predict or cover these charges.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original condition with all packaging. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as we can’t process returns until we receive the item.
How long do refunds take?
Once we receive and inspect your return, refunds typically process within 5-7 business days to your original payment method. International refunds may take longer depending on your bank.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or style, please place a new order after receiving your refund.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and checkout faster in the future.
I’m having trouble checking out. What should I do?
First, ensure your billing address matches your payment method exactly. If issues persist, try a different browser or payment method. For persistent problems, contact us at [email protected].

Still Have Questions?

Our customer service team is ready to help! Contact us at [email protected] or write to:

Ariat Boot Shop
3646 Dogwood Lane
Tucson, US 85701

We typically respond within 1 business day.